Care-On-Demand Reservations

Sunday: Closed
Monday: 7:00-19:00
Tuesday: 7:00-19:00
Wednesday: 7:00-19:00
Thursday: 7:00-19:00
Friday: 7:00-19:00
Saturday: 9:00-17:00
UZURV
(Internet Resource Transportation Scheduler)
Richmond, VA

UZURV, in partnership with GRTC, offers the Care-on-Demand transportation service to the elderly and individuals with a disability. 

All UZURV rides for Care on Demand are direct, non-stop, door to door.  All drivers are trained in CPR First Aid and Disability Sensitivity.  You can select your driver, favorite drivers and ask for your favorite each time you ride. 

UZURV customers can call to schedule trips at as little as 30 minutes in advance.  The UZURV call center can be reached at 804-499-3400 Monday through Friday from 7AM until 7PM and Saturday from 9AM until 5PM. If you want to request a Sunday reservation, you can make that appointment by 5PM on Saturday.  Or book online, visit UZURV
Please have your CARE ID number when making a reservation. To become eligible, www.adarides.com, or call 877-232-7433 Monday to Friday from 11AM to 7PM.

To become eligible, visit ADA RIDES or call 1-877-232-7433 Monday to Friday 11AM to 7PM.  Payment method is Credit or Debit Card.

To accommodate riders, we offer: 
Cell Phone notification of service disruption
Lift equipped vehicle(s)
Staff training on assisting people with mobility problems
We can accommodate riders with: 
Escorts (with paid fare)
Guide Animals
Hearing Impairment
Manual wheelchairs
Personal Care Attendants
Powered wheelchairs
Scooters
Vision Impairment
Where Service is Provided: 
Email
Telephone
Other
Service Area(s): 
Henrico County
Richmond City
Program Type: 
Transportation, Paratransit & Flexible Schedule
Intake Contact Email: 
info@uzurv.com
Fee Structure: 
Fee Range
Self Refer: 
Yes
Payment Method(s): 
Private Pay
Age Requirements: 
No Age Requirement
Available 24/7: 
No
Accommodate: 
Older Adults
Visually Impaired
General Organization Email: 
info@uzurv.com
Mailing Address: 
Richmond, VA 23233
City / County: 
Richmond City
Internet Resource: 
Additional Availability Comments: 
Call to request your ride. You can book in as little as 30 minutes.
Service Offered: 
Door-to-door
Languages Spoken: 
English
Additional Comments: 
Fee structure should say 1 to 6.9 miles will be $6; 7 to 10.9 miles will be $8; 11 to 14.9 miles will be $12; 15 to 20.9 miles will be $15
Provides Transportation to/from Service: 
Yes
Intake Process: 
Call the Call Center; use smart phone app to make a reservation or make onlline reservation.

Vanpooling

Ride E-Z Van, LLC
14066 Mountshire Lane
Chester, VA 23836

Ride E-Z offers vanpooling.  Vanpools are a ride sharing arrangement similar to a carpool, but on a larger scale with concurrent savings in fuel and vehicle equipment.  The vans are provided by Ride EZ and the riders pay a monthly fee to participate.  The key concept is that people share the ride from home or one or more common meeting locations and travel together to a common destination or work center. 

Benefits are saving the cost of gasoline; fixed schedules;  and more.

Where Service is Provided: 
Consumer's Home
Telephone
Other
Service Area(s): 
Chesterfield County
Colonial Heights City
Hanover County
Henrico County
Hopewell City
Petersburg City
Richmond City
Program Type: 
Transportation, Paratransit & Flexible Schedule
Fee Structure: 
Fee Range
Payment Method(s): 
Private Pay
General Organization Email: 
peyton.youmans@gmail.com
Mailing Address: 
14066 Mountshire Lane
Chester, VA 23836
City / County: 
Chesterfield County
Internet Resource: 
Intake Process: 
Call the office

RoundTrip and UZURV - CARE On-Demand Partners

Sunday: Closed
Monday: 8:00-16:30
Tuesday: 8:00-16:30
Wednesday: 8:00-16:30
Thursday: 8:00-16:30
Friday: 8:00-16:30
Saturday: Closed
GRTC Transit System
301 East Belt Boulevard
Richmond, VA 23224

CARE customers can benefit from a new pilot program with greater flexibility in meeting their mobility needs. "CARE On-Demand" enables CARE customers the option to utilize a same-day, direct, non-stop trip. CARE On-Demand is an optional program open to CARE customers; CARE customers are not required to use CARE On-Demand.

Schedule your trip at least two hours in advance. Trips can also be scheduled farther in advance with greater flexibility. You will need your CARE ID number for booking and your CARE ID when riding.

CARE customers can choose from two CARE On-Demand partnersRoundTrip and UZURV. With two partners, there are two easy ways to use CARE On-Demand. Visit this link to learn about each CARE On-Demand partner's program.

Customer Benefits:

  • Direct, non-stop service
  • Same-day reservation service
  • Reserve up to 30 - 90 days in advance (varies by provider)
  • Freedom to ride solo
  • Bring guests (space permitting), a Personal Care Assistant (PCA), or a service animal
  • Travel anywhere within the GRTC CARE service area
  • Request favorite driver(s)
  • ADA accommodations

Cost: (Credit/Debit cards accepted, but not CARE tickets or Cash)

  • Customer pays initial $6.00.
  • GRTC will pay for up to an additional $15.00 of the cost of the ride.
  • Any additional cost will be the customer’s responsibility. (Total cost of trip is set prior to trip so customer knows in advance.)
  • Trip cost is determined by trip mileage, and may be subject to peak time-of-day demand.
Where Service is Provided: 
Website
Telephone
Other
Service Area(s): 
Chesterfield County
Henrico County
Richmond City
Program Type: 
Transportation, Paratransit & Flexible Schedule
Fee Structure: 
Fee Range
Provider Refer: 
Yes
Self Refer: 
Yes
Payment Method(s): 
Cash only
Private Pay
Gender : 
Male
Female
Transgender
Age Requirements: 
18 and over
Family : 
Yes
General Organization Email: 
crosepace@ridegrtc.com
Mailing Address: 
301 East Belt Boulevard
Richmond, VA 23224
City / County: 
Richmond City
Internet Resource: 
Additional Availability Comments: 
Service hours are 6 am to 7 pm
Languages Spoken: 
English
Intake Process: 
Visit the website for information; call for information. Please note: C-VAN customers are not eligible for CARE On-Demand.

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