Charity Care, Medical Financial Assistance, Parham Doctors Hospital

Henrico Doctors Hospital
7700 East Parham Road
Henrico, VA 23294

 

Henrico Doctors' Hospital provides financial counseling to help patients gain access to government sources of medical assistance, including Medicaid, CHIP (Children’s Health Insurance Program) and other state and local programs.

The charity care policy applies to uninsured patients who come to our facilities for emergency treatment.  This policy provides financial relief to patients who qualify based on a comparison of their financial resources and/or income to Federal Poverty Guidelines. Specifically, for non-elective care, patients whose household financial resources and/or income is at or below 200 percent of the Federal Poverty Level receive free care.

To qualify for charity care, uninsured patients will be asked to complete a simple form (English version and Spanish version) and in some instances, to provide additional income and resource verification information.

We also have a financial assistance program designed for uninsured patients who do not qualify for Medicaid, charity care or any other assistance program offered by our facilities, and whose household financial resources and/or income is more than 200 percent of the federal poverty level. These patients receive a bill that reflects a discount from total charges..

We will work with our financially-challenged patients to establish an appropriate payment plan based on the amount due and the patient’s financial status. For us to offer discounts and other financial relief, please recognize that patients will be asked to cooperate with our financial counselors by providing them with essential financial information. Translation services are available.

Information regarding the policy is available in the emergency department at the Main Campus, 1602 Skipwith Road, or Parham Doctors' Hospital, 7700 East Parham Road, in Richmond.

If you have questions regarding our policy or how to apply, please call 1-800-799-6478.

Public Facility Traits: 
Elevator(s) available for non-ground services
Hallways free of obstruction and minimum 36" wide
Restroom door minimum 32" wide opening
Restroom stall(s) large enough for wheelchair turnaround (51")
Grab bars provided in restroom stall(s)
Accessibility Entrance Traits: 
Curb cut(s) from parking/drop-off area
Designated accessible parking close by
Minimum 32" wide opening
No abrupt level changes (over 1/4" from parking/drop off area)
Where Service is Provided: 
On Site
Telephone
Service Area(s): 
Goochland County
Hanover County
Henrico County
Louisa County
Richmond City
Program Type: 
Financial Aid, Medical
Fee Structure: 
Fee Range
Payment Method(s): 
Private Pay
Private Insurance
Medicaid
Medicare
Veterans
Report Problems: 
Call the Agency
Response Time: 
Next day
Family : 
No
Available 24/7: 
No
Mailing Address: 
7700 East Parham Road
Henrico, VA 23294
City / County: 
Henrico County
Internet Resource: 
Accessible Entrance: 
Yes
Additional Availability Comments: 
Business Hours are Monday through Friday 9am until 5pm
Languages Spoken: 
English
Other Eligibility Criteria: 
No restrictions
Accessible to Public Transportation : 
Unknown
Provides Transportation to/from Service: 
Unknown
Intake Process: 
Call for information

Bon Secours Richmond Guest House, Hospitality House

Sunday: Closed
Monday: 9:00-16:00
Tuesday: 9:00-16:00
Wednesday: 9:00-16:00
Thursday: 9:00-16:00
Friday: 9:00-16:00
Saturday: Closed
Bon Secours Richmond Health System
1100 Libbie Avenue
Richmond, VA 23226

The Bon Secours Richmond Guest House is named Evelyn D. Reinhart Guest House.  The Guest House provides a place for families of patients at St. Mary's to stay overnight or for respite, as well as a community of support for families of critically ill patients who live more than 30 minutes from St. Mary's Hospital.

The 14,000 square foot building is located on the campus of Bon Secours St. Mary's Hospital,has 16 guest rooms and common areas for guests to eat, relax, play, work and pray.

Public Facility Traits: 
Hallways free of obstruction and minimum 36" wide
Restroom door minimum 32" wide opening
Accessibility Entrance Traits: 
Minimum 32" wide opening
Where Service is Provided: 
On Site
Telephone
Service Area(s): 
Charles City County
Chesterfield County
Goochland County
Hanover County
Henrico County
New Kent County
Richmond City
Program Type: 
Financial Aid, Medical
Fee Structure: 
No Fee
Suggested Donation
Self Refer: 
Yes
Response Time: 
Next day
Family : 
No
Available 24/7: 
No
Mailing Address: 
City / County: 
Richmond City
Internet Resource: 
Accessible Entrance: 
Yes
Languages Spoken: 
English
Accessible to Public Transportation : 
Unknown
Provides Transportation to/from Service: 
Unknown
Intake Process: 
Call for information or visit the website.

Hospitality House

The Doorways, Hospitality House
612 East Marshall St
Richmond, VA 23219

The Doorways provides a healing, emotionally supportive environment for those who need to be close to the hospital but not far from the feeling of “home.” The Doorways provides a full range of conveniences designed to reduce day to day stresses for families of patients in the hospital.  The Doorways can provide housing for patients and/or family members who are temporarily in Richmond receiving medical care at a participating hospital.

The Doorways has 112 guestrooms, each with a private bathroom.  Kitchens are stocked by donations so guests can prepare meals and snacks.  

Common rooms include television rooms, library, 24 hour laundry room, chapel and exercise room.  The Day Rester Room is a place to rest for Richmond area people who are undergoing procedures at area hospitals. Patients and their caregivers not requiring an overnight stay can relax in a comfortable and quiet room, away from the hospital.  The Doorways has a pediatric floor designed especially for children and their caregivers.

Call for list of participating hospitals and referral information.
 

Where Service is Provided: 
On Site
Telephone
Service Area(s): 
Statewide
Program Type: 
Financial Aid, Medical
Provider Refer: 
Yes
Self Refer: 
No
Age Requirements: 
0-5
6-12
13-21
22-55
56-60
60+
Family : 
No
Available 24/7: 
Yes
General Organization Email: 
jpoma@thedoorways.org
Mailing Address: 
City / County: 
Richmond City
Internet Resource: 
Languages Spoken: 
English
Other Eligibility Criteria: 
Family members referred through participating Richmond area hospital partners.
Accessible to Public Transportation : 
Unknown
Provides Transportation to/from Service: 
Unknown
Intake Process: 
Must be referred by participating Richmond area hospital partner.

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